Customer Service


Payment Options

Pay Online - New Enhanced Features!

Easily create an account to pay your bill via credit/debit card or e-check, Pay by text, Go paperless, View your bill, Setup reminders, View *payment history, Setup auto pay, Schedule recurring payments, Link multiple accounts, and even see *up to date balances! Save multiple payment methods safely and securely!

(*Payment history and up to date balances reflected the next business day)

No registration required to make a one-time payment.

Pay by Phone

Call 1-855-906-0401 to pay through the new automated payment system using a debit/credit card or e-check.

Pay by Mail

Mail your check payments to:

Ross County Water Company, Inc.
PO Box 1690
Chillicothe, OH 45601

Pay using our Secure Drop Box

Safely deliver check or cash payments anytime to the secure drop box located off the drive-thru at 663 Fairgrounds Rd., Chillicothe.

Pay at our Drive-up Window or In Person

Pay at our Business Office or Drive-up Window at 663 Fairgrounds Rd. from 8:00AM to 4:30PM, Monday through Friday.

Ross County Water Company, Inc. may be contacted during regular business hours by calling (740) 774-4117 or (800) 837-7525. For any after-hours emergency call (740) 774-4117.

Service and Billing Codes

E=Estimated Bill
F=Final Bill
M=Meter Change

663 Fairgrounds Road
P.O. Box 1690
Chillicothe, Ohio 45601

P: 740.774.4117
F: 740.772.6867

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Please feel free to ask questions, or provide your updated phone number.
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